Offering an in-depth social media monitoring for brands to manage reputation, to respond to concerns as well as to track social users who consistently mention your brand name
In the digital age today the online reviews have almost completely taken the place of the word-of-mouth referrals as the reviews are what the prospective buyers use to research your product or service while deciding if they would like to get associated with you or not. And you know what Facebook is one of the first places where people look for advice on brands or search for the companies which can provide the products or services they need. So, let us give you a deep insight into the advantages of Facebook reviews.
Facebook is a hub of communities. Therefore, if one person writes you a positive review, then it's automatically shared with all their connections. This is a huge boost to your exposure that costs you nothing.
Reviews are a great way of communicating with the audience or getting feedback from your clients because these let you know where your strengths and weaknesses are. However, regardless of a positive or negative review, you should take all reviews and consider what they say.
Facebook reviews are one of the best ways to gain trust with your potential customers because 84% of people trust Facebook reviews, in the same manner, they trust personal recommendation since these are the experiences had by real customers.
The massive audience on Facebook continues to grow, and the global reach of Facebook can help you engage with anyone. Even online users without a Facebook account can still see the kind of reviews your business is getting with a Google search.
In the very first step, we analyze and review your Facebook page to come forth with the week points as well as the strengths of your business’ Facebook page. Thereafter, we make sure to create customized strategies according to that analysis that specifically suits your profile needs.
In this step of Facebook Review Management, we perform an in-depth discovery and planning which covers your brand, audiences, their voices, and tone of their reviews along with the reviews of your competitors’ Facebook page for developing a good customer care approach.
In the next step, we monitor platforms and directories for consistent and accurate contact information and branding. Also, customizable text and/or email outreach to the people who made recent sales or taken services by our team of review management experts for Facebook.
Then, we perform regular monitoring of reviews so that we can give the proper responses to the negative review while assuring the reviewers to do better next time and requesting them to remove the reviews.
However, our job doesn’t end here that we got you some positive reviews, but we analyze the negative reviews as well, which gives us an insight into the problem area in your business or services, and we then recommend you to improve at that particular area.
Lastly, we prepare a monthly report on several reviews and star rating improvements across all the chosen review sites. In addition to which we try to get customizable weekly responses to reviews on selected review platforms which is again important to your business.
