Offering an in-depth social media monitoring for brands to manage reputation, to respond to concerns as well as to track social users who consistently mention your brand name
In the digital age today the online reviews have almost completely taken the place of the word-of-mouth referrals as the reviews are what the prospective buyers use to research your product or service while deciding if they would like to get associated with you or not. And you know what Facebook is one of the first places where people look for advice on brands or search for the companies which can provide the products or services they need. So, let us give you a deep insight into the advantages of Facebook reviews.
Facebook is a hub of communities. Therefore, if one person writes you a positive review, then it's automatically shared with all their connections. This is a huge boost to your exposure that costs you nothing.
Reviews are a great way of communicating with the audience or getting feedback from your clients because these let you know where your strengths and weaknesses are. However, regardless of a positive or negative review, you should take all reviews and consider what they say.
Facebook reviews are one of the best ways to gain trust with your potential customers because 84% of people trust Facebook reviews, in the same manner, they trust personal recommendation since these are the experiences had by real customers.
The massive audience on Facebook continues to grow, and the global reach of Facebook can help you engage with anyone. Even online users without a Facebook account can still see the kind of reviews your business is getting with a Google search.
In the very first step, we analyze and review your Facebook page to come forth with the week points as well as the strengths of your business’ Facebook page. Thereafter, we make sure to create customized strategies according to that analysis that specifically suits your profile needs.
In this step of Facebook Review Management, we perform an in-depth discovery and planning which covers your brand, audiences, their voices, and tone of their reviews along with the reviews of your competitors’ Facebook page for developing a good customer care approach.
In the next step, we monitor platforms and directories for consistent and accurate contact information and branding. Also, customizable text and/or email outreach to the people who made recent sales or taken services by our team of review management experts for Facebook.
Then, we perform regular monitoring of reviews so that we can give the proper responses to the negative review while assuring the reviewers to do better next time and requesting them to remove the reviews.
However, our job doesn’t end here that we got you some positive reviews, but we analyze the negative reviews as well, which gives us an insight into the problem area in your business or services, and we then recommend you to improve at that particular area.
Lastly, we prepare a monthly report on several reviews and star rating improvements across all the chosen review sites. In addition to which we try to get customizable weekly responses to reviews on selected review platforms which is again important to your business.
Digipillars India has helped numerous businesses protect their social media reputation whilst minimizing the risk of a bad review that can put off their potential customers. Therefore, we’ll help you develop the skills as well as the processes which are needed to create deeper and more rewarding relationships with your customers that will reward you with positive reviews and better sales & revenues.
Moreover, we also know it very well that how valuable it is to keep your business’ Facebook page free of fake reviews. That’s why our team of dedicated experts help the brands to fight the spam as well as to ensure only legitimate reviews appear on their Facebook page. So, we are here to help you proactively monitor your page for fake reviews while helping you in removing the offending reviews from your Facebook page.
It has been a smooth ride with Digipillars as our Digital Partner.We had some very specific requirements pertaining to design and marketing which Digipillars executed very well and in line to our expectations. We can't emphasize more on the fact that how well they comprehended our requirements and got it materialised. Keep up the good work team! We will certainly get back to you in future for similar needs. We highly recommend Digipillars for any Digital Consulting assignments.
Ilaria Cervone, Director of Sales and Marketing
It has been a great experience working with Digipillars team so far. A bunch of very adroit and hard-working professionals. We have seen great results across digital marketing and website design services availed from Digipillars. Big applause to your efforts guys, you earned it. Keep it up!
Shaivi Desai Chandavarkar, Senior Consultant
Digipillars is my most trusted content marketing partner, which with their nonpareil work ethics and quality have consistently won my trust over the past time. They have a team of professionals who are expert in what they do. My engagement with them was for several content marketing assignments which they delivered very well and well before time.
Shikha Singh, Assistant Manager - Digital Marketing at ELOFIC INDUSTRIES LTD.
